Pages are great to provide content and information to your clients and visitors coming to your website. In the other guides about the visual builder, we have gone through how to use this to make changes and saving our work.
However, occassionally when saving something unexpected happens where all the content is suddenly lost and are left with nothing showing. Clearly this needs addressing quickly. Fortunately there is a way to resolve this and this guide will explain the process.
All page content lost
When using the normal process of saving your changes in visual builder, something unexpected happens where all the content is suddenly lost. This includes the styles, layout, formatting and content of the page. You then end up with something like this:
Fortunately, there is a way you can recover the content by using a tool called page revisions tool.
Accessing page revisions tool
From the website dashboard
Login to the dashboard area and on the left, go to Pages and then All pages. Then find the page from the listing and hover over it.
Some options appear when you do. One of them will be listed as ‘edit’. Click that link.
From the page itself
If you happen to be viewing the page itself, assuming you are logged in look at the top of your screen. You should see a black navigation bar with links to click on. Select the one called ‘edit page’.
For both options, you will be taken to the main page creator tool. Once you are on this area, on the right will be a series of white boxes. These are the standard boxes you get anyway but look for the one called 'Publish'.
One of the links in that box will be called ‘Revisions', followed by a number and a link for browse. The number signifies how many 'revisions' [in other words, updates] that page has gone through and the website has logged. Click the Browse link.
You will be taken to the revisions page. This allows you to 'go back' to earlier versions of the page by using the slider at the top. Each mark you see is an earlier version of that page. The more marks there are, the longer the slider will be. This might be the case for pages that have existed for some time.
Thus if you have a situation where you've suddenly lost all page content, you can toggle the slider backwards to a version where everything is showing prior to the latest changes.
The main elements are as follows:
- 1 - return to editor - This will take you back to the page backend
- 2 - revisions slider - use the slider to navigate back to earlier page versions
- 3 - revision comparison - you can compare and contrast between two revisions to see what was different. The information displayed is shown as coding due to the visual builder templates. However if you have a blank space like the example above, then that revision has nothing showing
- 4 - revision details - further to this, each particular revision will display a date, time and author
- 5 - revision content - when comparing revisions, the information of each one is displayed in the two boxes. What is shown as coding due to the visual builder templates. However if you have a blank space like the example above, then that revision has nothing showing
- 6 - restore revision - finally, once you are happy with a particular version select this button to apply.
Upon restoring a revision, it should automatically take you back to the main page backend. If not, use the ‘return to editor’ link.
Once back, remember to click the ‘update’ button in the Publish box to apply changes. The page version should then be restored.
Here is the final result in our example. You can see we have background image and text appearing again.
By using this tool, you have successfully restored the page content and can make your changes again.
We trust this guide has helped but if you have any questions, please get in touch at: firstname.lastname@example.org